Tom Lee Music's knowledgable and customer-oriented service team is well-known by its complete coverage and recognized by our clients for its professionalism. Our engineers are sent overseas for advanced education and training in order to uphold the highest standard of service. We organize musical instrument maintenance workshops for our customers, to enhance their knowledge of instrument upkeep, and help them consistently generate the best sound. Since 2001, Service Department achieved 9001:2000 Quality Management System attested to our commitment to quality service.
In 2009, Service Department also gets the new version 9001:2008 QMS certificate and upgrade our quality service.
Moreover, our distinctive partnership with leading manufacturers enables us to offer unmatched after-sales technical support and consulting service. Our customers can therefore always trust us to cater to special needs.
The Service Department of Tom Lee Music provides repair and maintenance services of highest quality. Scope of service includes:
Piano:
- Tuning, regulation and adjustment of keyboard, and actions
- Spare parts replacements
- Body complete restoration, repairing and repainting
- Crating
Orchestral instruments, digital piano, electronic keyboard, electric guitar, amplifier, electronic and digital instruments and professional audio equipment:
- maintenance and spare parts replacements
 AKG Product Warranty Terms & Conditions
Yamaha AV Products Warranty Terms & Conditions
Others:
- Tailor-made instrument freight case
 Reach the Service Department
Contact Us
|
