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Free Shipping for Hong Kong Local Orders Over HK$1,000
Free Shipping for Hong Kong Local Orders Over HK$1,000

Online Purchase Terms and Conditions

Terms & Conditions for Tom Lee Music Online Purchase of Products

  1. The customer confirms to accept the terms and conditions of this agreement stated below.
  2. The expression "the Company" below means "Tom Lee Music Co., Ltd.".
  3. The information, photographs, pictures, products, services and other materials contained and/or displayed on the website is for reference only and shall not form part of any offer, contract, representation or warranty expressly or impliedly.

 

Price and Order

  1. Prices are subject to change without prior notice and all orders are subject to the Company's acceptance at its sole discretion and stock availability.
  2. Prices charged for purchases on Tom Lee Online Shop may be different from those charged in offline stores.
  3. The prices on this website are Hong Kong Dollars.
  4. The prices charged are those applicable on the day you order.
  5. In any event, cancellation, change or refund is not allowed once an order is confirmed.
  6. The Company can cancel the order (and, if applicable, refund the relevant payment to original payment platform), without any compensation under the following circumstances:

    i. Information of the product on this website is obviously erroneous or the product is out of stock
    ii. Pricing errors
    iii. Website technical problems
    iv. The order information is obviously erroneous or the order quantity exceeds the stock
    v. Due to force majeure, transportation delay, system failure or third-party attacks of the website, and other circumstances beyond the control of the Company, the Company finds it necessary to cancel the order
    vi. The customer fails to complete payment within the specified time
    vii. The Company finds that you used robots, scripts, plug-in software or other technologies to hack our network to purchase products, which may affect the normal purchasing activities or rights and interests of other users, or affect the orderly sale of products. The Company reserve all rights to take necessary legal actions to protect our rights and interests.
  7. All orders are subject to confirmation of final availability and the company reserve the right to decline any order at our sole discretion. In the event that we are unable to fulfill any of the products or services in the Customer’s order, we will notify the Customer by phone or email before delivery.
  8. Possible evidence of illegal transaction, e.g. credit card fraud, the Customer should report the loss and record to the Card Issuer. All liabilities subject to the Card Issuer final decision and Tom Lee Music Co. shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

 

 

Promo Code, Gift Voucher & Points Earning  

  1. The amount of online purchase will not qualify for any loyalty points of Tom Lee Music Co., Ltd.
  2. Tom Lee Music gift vouchers are not redeemable on the online shop. 
  3. Promo code is only applicable on the Tom Lee Music online shop.
  4. Only one promo code can be used in a single transaction. 
  5. Promo code can be applied once only.
  6. Promo code must be inputted during the designated promotion period.
  7. Tom Lee Music Co., Ltd. reserves the right to change or cancel the promo code without prior notice.

Delivery

  1. For Hong Kong orders, complimentary shipping to the designated residential address for each purchase of HK$1,000 or above. Customers are able to add the designated delivery fee for any order below $1,000 for local residential delivery service. Designated delivery fee will be calculated automatically upon checkout.
  2. For Macau orders, complimentary shipping to the designated residential address for each purchase of HK$5,000 or above. Customers can choose to pick up products in-store at Macau Tom Lee Music for any order below HK$5,000.
  3. After your order has been accepted, the company will confirm with you about the delivery time and date regarding delivery of the item(s) within 3 working days. If payment was delayed due to the bank approval process, delivery date will be adjusted accordingly.
  4. Hong Kong delivery service is currently available in Hong Kong Island, Kowloon, New Territories and designated areas of Discovery Bay*, Ma Wan and Tung Chung. Delivery is not available for Outlying Islands including Cheung Chau, Lantau Island, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O and areas that vehicles are restricted to access. No overseas delivery service is provided. (*There is an extra gate charge of $120 for designated areas of Discovery Bay)
  5. Macau delivery service is available for local districts (including Macau and Taipa) only. Pickup & delivery orders for Macau can be ready in Macau Tom Lee Music within 1 to 3 weeks upon your order date. If the order contains products limited by the Convention on International Trade in Endangered Species (CITES), it will take 3 to 5 weeks time for processing the order. Once we receive the delivery order, we will call you to double confirm the order details first. After the order is ready, we will call you again for arranging the delivery date.
  6. Shipping address as PO Box Number is not acceptable. A deliverable address and telephone numbers are required.
  7. Delivery service is not applicable to areas that cannot be reached directly by our vehicles.
  8. Customers are required to pay an additional charge for delivery to a building without lift service or in cases where goods cannot fit in or be transported by the lift. Such additional delivery fee is to be paid in cash directly to the delivery driver when the items are delivered.
  9. The goods will be at the customer's own risk upon delivery. Customers must take delivery within 30 days from the date of order. If a customer does not collect the goods within 30 days as aforesaid, the Company may, upon the customer's full payment of the purchase price and upon the customer's request for storage, store the goods up to a maximum period of 6 months, subject to the customer's advance payment of storage charges. If a customer does not collect the goods at the end of the 6 months’ storage period, the customer is deemed to have abandoned the goods and the Company may, without prior notice, dispose of the goods without any liability to the customer. All payments of the customer are not refundable. In any event, there shall be no refund of the payment made by the customer. The decision of the Company shall be final.
    1. Monthly storage fee for first 3 months (per unit per month):
      - Grand Piano: HK$2,400
      - Upright Piano, Digital Piano and Electone: HK$1,200
      - Other Instruments or Products: HK$900
    2. Monthly storage fees after the first 3 months shall be 150% of the above fees.
    3. The Company reserves the right to make adjustment of storage fees without prior notice.
  10. If the customer fails to receive the ordered products upon the first delivery appointment, the Company reserves the right to charge an additional delivery fee for subsequent delivery(es).
  11. If the customer requests the company to deliver the goods, the company shall use reasonable efforts to make delivery to the customer, and in such as a case, the company shall not in any way be liable for any loss or damage suffered or sustained by the customer arising from the delivery or failure to deliver or delay in delivery, save and except for gross negligence of the company.
  12. Delivery service may be delayed or suspended on days of bad weather or any other uncontrollable factors. You will be contacted within 24 hours for rescheduling of delivery and such delivery will be made within 7 days thereafter.
  13. Tom Lee Music Co., Ltd. reserves the right to revise any terms of the delivery service from time to time without prior notice. 

Self Pickup in Store

  1. The customer should pick up the goods based on the information stated on the confirmation letter, such as date, time and location. 
  2. The customer cannot change the selected store after order confirmation. 
  3. If the business hours of the selected store is changed due to weather or any other uncontrollable factors, please contact the selected store for business hours confirmation in advance. 
  4. If the selected store is closed due to the weather or any other uncontrollable factors, the customer may pick up the goods in the same store on the next day when the store is opened.
  5. A valid redemption letter is required to be present upon pickup the goods in store. The redemption letter shall be invalid after the expiry date. The redemption letter cannot be exchanged for cash or other goods. 
  6. In the pick up process, staff will send a confirmation SMS to the phone number stated in the online order. The customer has to repeat the SMS verification code and present the credit card which used for purchase goods online for verification.
  7. The customer can pick up the goods at the selected Hong Kong store after 7 working days of the payment is made or when notified, the customer shall finish the pickup process within 14 working days.
  8. The earliest pickup time for Macau pickup order is after 14 working days of the payment is made or when notified. The customer shall finish the pickup process within the designated period of time. Pickup & delivery orders for Macau can be ready in Macau Tom Lee Music within 1 to 3 weeks upon your order date.
  9. If the customer fails to pick up the ordered goods in the designated period, Tom Lee Music Co., Ltd. reserves the right to charge an additional storage fee to the customer. 
  10. If you are unable to collect the goods in person, you may authorize a representative.
    The authorized representative must present below documents (Please click here download the template of Authorization Letter)
    1. The Authorization letter (included representative’s name, Hong Kong ID Card first 4 digits and mobile number)
    2. The credit card which used for purchase goods (A copy is also accepted).
    3. The ID card of the authorized representative.
      iv. Please note that Tom Lee Music Co., Ltd. may not be able to provide you with the collection service if you fail to provide all information as requested.

Refund and Return

  1. In any event, cancellation, change or refund is not allowed once an order is confirmed.
  2. If there is manufacture defect in the goods sold, customers who enjoyed delivery service may return the goods to specific branch(es) for replacement or exchange within 10 days of the purchase or delivery whichever is the later. While for self pickup in store, customer should contact the specific branch(es) for arrangement. The following terms apply to both conditions:
    1. the Product must not be opened or used;
    2. all parts, accessories, user manual, warranty card (blank), free gifts, redeemed items are intact and returned together with the Product(s);
    3. the original invoice and the credit card used to purchase the Product(s) must be presented;
  3. After investigation, the Company shall arrange exchange for other goods of the same retail price. If the item chosen for exchange is of higher value, the Customer shall pay the price difference at the time of exchange. If the item chosen is of lower value, no refund for the price difference will be provided. Overdue request will not be entertained. The Product must not be opened or used and in good condition.
  4. All refund related logistic and charges shall be responsible by the Customer. The Company shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result (i) the Product must not be opened or used;
  5. In general, there shall be no refund of the purchase price paid or the Company will charge an administration fee of HK$2,000 or 5% of the selling price, whichever the amount is lower. the refund will take around 14 working day to your card-issuing bank. Please contact your bank to check when the refund will return to your bank account. The decision of the Company shall be final.
  6. In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

 

Terms and conditions applied.  In case of dispute, the decision of Tom Lee Music shall be final. 

Terms & Conditions for Purchase of Goods at Branches

  1. The customer confirms to accept the terms and conditions of this agreement stated below.
  2. The expression "The Company" below means "Tom Lee Music Co., Ltd.".
  3. Cheques should be crossed and made payable to "Tom Lee Music Co., Ltd.".
  4. Cheques accepted are subject to final clearing.
  5. The property of the goods shall remain with the Company until payment in full for the goods by the Purchaser.
  6. After the Company has accepted a customer's order and deposit for goods, the customer must pay the balance of the purchase price and take delivery of the goods within 30 days from the date of receipt of the deposit, or if the goods are not in stock on the date of receipt of the deposit, within 30 days from the date of the Company notifying the customer that the goods are available for delivery. If a customer fails to pay the balance of the purchase price or take delivery of the goods, the customer is deemed to have repudiated the purchase contract and the Company is entitled to forfeit the deposit paid.
  7. The goods will be at the customer's own risk upon delivery. Customers are deemed to have taken delivery of goods at the expiry of 30 days as stipulated in paragraph 7 above. If a customer does not collect the goods within 30 days as aforesaid, the Company may, upon the customer's full payment of the purchase price and upon the customer's request for storage, store the goods up to a maximum period of 6 months, subject to the customer's advance payment of storage charges as follows:
    1. Monthly storage fee for first 3 months (per unit per month):
      - Grand Piano HK$2,400
      - Upright Piano, Electone, Digital Piano HK$1,200
      - Other Instruments HK$900
    2. Monthly storage fees after the first 3 months shall be 150% of the above fees.
    3. The Company reserves the right to make adjustment of storage fees without prior notice.
  8. If a customer does not collect the goods at the end of the 6 months’ storage period, the customer is deemed to have abandoned the goods and the Company may, without prior notice, dispose of the goods without any liability to the customer. All payments of the customer are not refundable.
  9. Under no circumstances shall the company entertain any request for change in the ordered item(s).
  10. If the customer requests the Company to deliver the goods, the Company shall use reasonable efforts to make delivery to the customer, and in such a case, the Company shall not in any way be liable for any loss or damage suffered or sustained by the customer arising from the delivery or failure to deliver or delay in delivery, save and except for gross negligence of the Company.

Refund and Return

  1. In any event, cancellation, change or refund is not allowed once an order is confirmed.
  2. If there is manufacture defect in the goods sold, customers who enjoyed delivery service may return the goods to transacted branch(es) for replacement or exchange within 10 days of the purchase or delivery whichever is the later. While for self pickup in store, customer should contact the specific branch(es) for arrangement. The following terms apply to both conditions:
    1. the Product must not be opened or used;
    2. all parts, accessories, user manual, warranty card (blank), free gifts, redeemed items are intact and returned together with the Product(s);
    3. the original invoice and the credit card used to purchase the Product(s) must be presented;
  3. After investigation, the Company shall arrange exchange for other goods of the same retail price. If the item chosen for exchange is of higher value, the Customer shall pay the price difference at the time of exchange. If the item chosen is of lower value, no refund for the price difference will be provided. Overdue request will not be entertained. The Product must not be opened or used and in good condition.
  4. All refund related logistic and charges shall be responsible by the Customer. The Company shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result (i) the Product must not be opened or used;
  5. In general, there shall be no refund of the purchase price paid or the Company will charge an administration fee of HK$2,000 or 5% of the selling price, whichever the amount is lower. the refund will take around 14 working day to your card-issuing bank. Please contact your bank to check when the refund will return to your bank account. The decision of the Company shall be final.
  6. In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

 

In the event of any discrepancy or inconsistency between the English and the Chinese versions of these terms and conditions, the English version shall prevail.