Skip to content
Free store pickup |🚚 Free Delivery on Hong Kong order over $2000($800 for music publication orders details:Delivery Terms and Conditions) within 3-10 working days. Whatsapp : 2737 7688.
Free store pickup |🚚 Free Delivery on Hong Kong order over $2000($800 for music publication orders details:Delivery Terms and Conditions) within 3-10 working days. Whatsapp : 2737 7688.

Terms & Conditions for Purchase of Goods at Branches

  1. The customer confirms to accept the terms and conditions of this agreement stated below.
  2. The expression "The Company" below means "Tom Lee Music Co., Ltd.".
  3. Cheques should be crossed and made payable to "Tom Lee Music Co., Ltd.".
  4. Cheques accepted are subject to final clearing.
  5. The property of the goods shall remain with the Company until payment in full for the goods by the Purchaser.
  6. After the Company has accepted a customer's order and deposit for goods, the customer must pay the balance of the purchase price and take delivery of the goods within 30 days from the date of receipt of the deposit, or if the goods are not in stock on the date of receipt of the deposit, within 30 days from the date of the Company notifying the customer that the goods are available for delivery. If a customer fails to pay the balance of the purchase price or take delivery of the goods, the customer is deemed to have repudiated the purchase contract and the Company is entitled to forfeit the deposit paid.
  7. Risk of the goods shall pass to the customer upon delivery. Pursuant to Clause 6 above, goods shall be deemed delivered upon the expiry of the aforementioned 30-day period. If the customer fails to take delivery within 30 days, the Company may, upon full payment of the purchase price and written request for storage by the customer, store the goods for up to six (6) months, subject to advance payment of the following storage fees:
    1. Monthly storage fee for the first 3 months (per unit, per month):
      Grand Pianos:Refer to Piano Terms & Conditions
      Upright Pianos, Organs & Digital Pianos: Refer to Piano Terms & Conditions
      Other Instruments: HK$900
    2. After the first 3 months, the monthly storage fee will be 1.5 times the above rate.
    3. The Company reserves the right to adjust storage fees without prior notice.
  8. If a customer does not collect the goods at the end of the 6 month period, the customer is deemed to have abandoned the goods and the Company may, without prior notice, dispose of the goods without any liability to the customer. All payments of the customer are not refundable. In any event, there shall be no refund of the payment made by the customer. The decision of the Company shall be final.
  9. Under no circumstances shall the company entertain any request for change in the ordered item(s).
  10. If the customer requests the Company to deliver the goods, the Company shall use reasonable efforts to make delivery to the customer, and in such a case, the Company shall not in any way be liable for any loss or damage suffered or sustained by the customer arising from the delivery or failure to deliver or delay in delivery, save and except for gross negligence of the Company.

Refund and Return

  1. If there is manufacture defect in the goods sold, customers who enjoyed delivery service may return the goods to transacted branch(es) for replacement or exchange within 10 days of the purchase or delivery whichever is the later. While for self pickup in store, customer should contact the specific branch(es) for arrangement. The following terms apply to both conditions:
    1. the Product must not be opened or used;
    2. all parts, accessories, user manual, warranty card (blank), free gifts, redeemed items are intact and returned together with the Product(s);
    3. the original invoice and the credit card used to purchase the Product(s) must be presented;
  2. After investigation, the Company shall arrange exchange for other goods of the same retail price. If the item chosen for exchange is of higher value, the Customer shall pay the price difference at the time of exchange. If the item chosen is of lower value, no refund for the price difference will be provided. Overdue request will not be entertained. The Product must not be opened or used and in good condition.
  3. All refund related logistic and charges shall be responsible by the Customer. The Company shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result (i) the Product must not be opened or used
  4. In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Terms & Conditions for Purchase of Piano

The delivery date refers to the purchase date (if the piano model can be delivered immediately) or the stock available date. After the piano is purchased, the company will send a supply notice to the customer and will notify or contact the customer by phone, email, or physical written letter.

    1. Customers need to pay a deposit when purchasing a piano, the deposit amount is arranged as follows:
      1. Piano sales amount: less than 60,000, customers need to pay a deposit of not less than $3,000.
      2. Piano sales amount: 60,000 or more, customers need to pay a deposit of not less than 10% of the selling price.
      3. For transactions involving Steinway & Sons pianos, customers need to pay a deposit of not less than 20% of the selling price.
    2. The full selling price of the piano must be paid before delivery.
    3. If it is necessary to arrange for a site visit due to uncertain space, customers must arrange it within 30 days of the purchase date. If it is determined that the address does not have enough space to place the piano, the full deposit paid (excluding interest) will be refunded.
    4. Customers cannot cancel the transaction after purchase (except for point 3 above). If the customer needs to cancel due to special circumstances, they must apply in writing. After approval by the company, the customer needs to pay an administrative fee equivalent to 10% of the purchase price or forfeit the deposit paid (whichever is higher).
    5. Except for special order pianos, including upright or grand pianos, delivery will be completed within the first 90 days from the day the customer pays the deposit, and the storage fee will be waived in full.
    6. Special order pianos: If the piano purchased by the customer is not in stock and needs to be ordered, it will be counted from the piano arrival date for 90 days.
    7. If the customer fails to complete the piano delivery process within 90 days from the purchase date, they must apply and pay the storage fee (charged from the 91st day).
      1. Monthly storage fee for upright pianos: $1,000 or 1% of the piano sales price (whichever is higher).
      2. Monthly storage fee for grand pianos: $3,000 or 1% of the piano sales price (whichever is higher).
      3. The fee is calculated in Hong Kong dollars, and is calculated as one month even if it is less than one month.
      4. Example: If a U1 customer completes the delivery of an upright piano on the 128th day after paying the deposit, the customer needs to pay a storage fee of $1,000 × 2 months, totaling $2,000.
    8. Within 90 days after the purchase date (except for point 6 above), if the customer has not completed the piano delivery process and has not requested to extend the storage period, the company has the right to cancel the transaction and charge the customer an administrative fee equivalent to 10% of the purchase price or forfeit the deposit paid (whichever is higher).
    9. If the customer needs additional storage time (More than 90 days) the customer needs to apply and pay the full amount first, and pay the piano storage fee according to point 7 above. The company will extend the storage period to a maximum of 12 months/365 days (calculated from the stock available date).
    10. Even if the customer has applied for an extension and paid the storage fee, if the piano delivery process is still not completed after 12 months/365 days from the purchase / stock available date, it will be deemed as canceling the order. The company may dispose of and cancel the order without prior notice, and will not be responsible to the customer. Under any circumstances, the payments made by the customer will not be refunded. The company reserves the final decision-making power regarding the transaction.
    11. Tom Lee Music Company Limited has the right to make any modifications to the above terms and conditions, without prior notice, and reserves the final decision-making power regarding the transaction.

Special Delivery and Store Operation Arrangements for Inclement Weather

In the event that the Hong Kong Observatory announces the suspension of Typhoon Signal No. 8 or above, Black Rainstorm Warning Signal, or Extreme Conditions within the next two hours, delivery services and store operations for that day will be temporarily suspended. If the signal is still in effect at 1:00 PM on a working day, delivery services and store operations for that day will also be halted. No refunds will be provided for orders already placed, andthe delivery schedule will be notified separately.

In case of any discrepancy between the Chinese and English versions, the English version shall prevail.